Company Task management d.o.o., with its registered office in the Republic of Croatia, Zaprešić, Ivana Svrača 9, OIB: 61378474806, registered with the Commercial Court Zagreb under MB: 081006630 represented by Anita Skela (hereinafter the Service Provider) on 07.03.2021. adopts and publishes the document:

TERMS OF BUSINESS

These Terms and Conditions apply to the sale of products and use of Web Store services available on the website https://anitaskela.com (hereinafter referred to as the Web Store). Use of the Web Store services implies that the User accepts these General Terms and Conditions. Also, by ordering products and / or services through this Web store, the Customer agrees to accept these General Terms. Web store services can be used for personal needs of consumers as well as for the needs of business users (companies). Use of the Web Store and Website is provided free of charge, in accordance with the Terms and Conditions below.

These terms and conditions also constitute a pre-contractual notice within the meaning of the Consumer Protection Act.

TERMS OF USE OF THE WEBSITE

By using the Web Store or any part of the content published in the Web Store, you fully agree to the Terms and Conditions defined herein. If you do not agree to the Terms and Conditions, please do not use the Web Store services. Terms and conditions are subject to change at any time, so we suggest reviewing this document each time you visit the Web Store. If you continue to use the Web Store after changing the Terms and Conditions, you are deemed to have agreed to the new Terms and Conditions. The Seller will not be liable for any possible consequences arising from changes in the content published on the Web Store and from changes in the content of the Terms and Conditions of Use.

Any use of materials from the website https://anitaskela.com is subject to the conditions set out below.

Documents and content published on https://anitaskela.com may not be copied, altered, sold, borrowed or distributed unless the copies are used for non-commercial and personal use. Subject to the above limitation, copying is permitted only with all reserved notices and copyright notices, other proprietary notices of any kind, and all liability limitations set forth on this website.

Any copying, reproduction or distribution of the content of the Web Store is permitted only with the prior express consent of the Seller.

Seller will make reasonable efforts to ensure that the information published in the Web Store is accurate and precise, but makes no warranties as to its accuracy or completeness. All users of the Web Store agree that they personally bear any risk related to accessing and using the content of the Web Store. Seller and third parties who own parts of the software installed in the Web Store hereby exclude their liability for any direct and / or indirect damage that arises or could arise from access, use or inability to use the Web Store as well as any error or omission in the content Web stores. Seller reserves the right to make any changes to the content of the Web Store, at any time and for any reason, without prior notice and excludes its responsibility for the possible consequences of such changes.

The seller reserves the right to change the scope of services and content offered through the Web store without prior notice.

This Web Store contains information from third parties and links to other sites on the Internet over which the Seller has no control. Such information is appropriately labeled with reference to third party ownership when we felt it was mandatory to do so and wherever practicable. Seller makes no warranties as to the accuracy or any other feature of such information and assumes no responsibility for that information.

The Seller, in its sole discretion, may deny access to the Site to users it deems to use the Web Store Services in an inappropriate manner.

The user of the Web store confirms that he agrees that he is responsible for the access data of his user profile and that he is fully responsible for all damage caused by unauthorized use of his user account.

SELLER INFORMATION

NAME: Task Management d.o.o.
VATID:  HR61378474806
LEGAL ADDRESS: Ivana Svrača 9, Zaprešić, Republic of Croatia
PHONE: 099.807.1011
EMAIL: anitaskela.art@gmail.com
COURT OF ENROLLMENT: Zagreb under number 081006630
SHARE CAPITAL: HRK 20,000, paid in full
MANAGEMENT BOARD MEMBER: Anita Skela, CEO
IBAN: IBAN HR06 2360 0001 1025 1487 2 opened at ZAGREBAČKA BANKA d.d. Zagreb

BASIC FEATURES OF PRODUCTS AND SERVICES

Product prices are retail, expressed in Croatian kuna, include VAT and other sales taxes. The amount of the included tax is available to the Buyer in the Basket view. Product prices are determined at the product level, published in a controlled process. Disclosure of prices and other product information may involve a human factor and there is a possibility of unintentional errors.

The seller is authorized, without prior notice, at its own discretion, to change the prices of products and services.

If a promotional initiative is determined for a product (eg Promotion, Discount, Sale, etc.) which, as a result, gives a lower price of the product than its retail price in regular sales, the old price is indicated with the new price of the product with discount included. The seller has the right to determine a discount for an individual product, group of products or all products without prior notice at any time.

Unless explicitly stated in the product description, prices do not include shipping costs, handling and other costs.

Prices, payment terms, promotional offers and delivery terms are valid at the time of order confirmation in the billing process. The ordered products / services will be delivered at the prices valid on the day of the Buyer’s order (date of concluding the Sales Agreement).

PROCEDURE FOR CONCLUDING A PURCHASE AGREEMENT

The purchase of products through the Web store can be done in the Republic of Croatia and around the world.

The procedure for ordering, payment, delivery and reclamation of products offered in the Web store is determined below. Purchasing through the Web store is considered to be the conclusion of a distance contract and consists of the following stages:

1) Optional User Registration
2) Ordering products and services
3) Product payment
4) Shipping the product to the customer and picking up the product
5) Product returns and complaints

The supplier of the product is the company Task Management d.o.o, Republic of Croatia, Zaprešić, Ivana Svrača 9, OIB: 94900516396, registered with the Commercial Court in Zagreb under number 080935564.

The Buyer is a natural or legal person who orders products and services offered by the Seller in the Web Store. The consumer is an adult who buys products and services for his personal needs. Legal entities (companies) that are in the capacity of a customer are not consumers.

To purchase in the Web store, the Buyer – consumer must be at least 18 years old.

The user is a natural or legal person who views the content of the Web store, does not use the user account and has not made a purchase.

Products are physical goods offered in a Web store.

Services relate to content delivery services, organization of delivery of ordered products, services of special packaging of products (eg services of wrapping purchased products as gift packaging) and the like. Services can be charged according to the stated price, or they can be free of charge (of which the customer was notified before concluding the Contract).

All prices are expressed in Croatian kuna and include VAT.

The purchase is possible every day from 00-24 hours in the Republic of Croatia.

The Seller is not responsible for the costs of using the equipment and services required to access the Web Store. These costs are borne by the Buyer.

The subject of the Agreement is the purchase of products and services available in the Web Store at the price and according to the Terms of Sale published in the Web Store at the time of concluding the Agreement.

The contract enters into force and is binding from the moment when the user accepts the offer of the Seller by selecting the option “I confirm the order” in the process of concluding the order and choosing the method of payment for the product,

On the occasion of concluding the Agreement, the user will be provided with: confirmation of the concluded Agreement (Order Confirmation), these Terms of Purchase and notification of the user’s right to unilateral termination of the Agreement with a form for unilateral termination of the Agreement from Article 61, paragraphs 1 and 2. consumer protection.

By confirming the order, the Buyer agrees to be informed about the main features of the product, name and registered office of the Seller, his telephone number, e-mail address, address of the place of business, address to which objections can be addressed, retail price of goods, cost and terms of delivery, terms payment, that the order includes the payment obligation, methods of resolving complaints, conditions, deadlines and procedure for exercising the right to unilateral termination of the Contract, consumer right to terminate the contract concluded by means of remote communication within 14 (fourteen) working days for termination of the contract. the consumer’s right to terminate the contract, the cost of using means of remote communication, the period in which the offer or price is valid and these Terms of Purchase are excluded.

User registration and account

You must be at least 18 years old to register or use Web Store services. The buyer is responsible for the accuracy and completeness of the data entered during registration and purchase. In the process of registering or creating a user account, the User is obliged to choose the name or name under which he will perform the services and choose a security password and provide a valid e-mail address. All information required to register or create an account must be true, and the use or use of other people’s data is expressly prohibited.

The registration or account is created for one person only and it is not allowed to communicate registration or account information to third parties. The user is obliged to keep information about his security password and user account. The use of someone else’s registration or account is not allowed.

For violation of the provisions of the Terms of this chapter, the Seller reserves the right, at its sole discretion, to terminate the registration or user account of the user, without obligation to compensate the user for any cost or damage.

By registering, a user account is created for each customer, in which it is possible to independently exchange the entered personal data. When registering, the Customer determines the access data (username and password) with which he accesses his user account. The customer is fully responsible for the access data and may not give them to third parties. Seller will not be liable for loss, deletion, alteration, use and any other situations and possible damages.

The account consists of the following features and options:

View order history and order and status details
View and manage delivery and billing addresses
View and modify customer personal information

Ordering products

Products and services are ordered electronically. Selecting the “Add to cart” option adds the selected product to the consumer cart. The customer can review the contents of his cart at any time and change the quantities or remove products in it. It is also possible to enter a discount code (or other benefits) in the cart. Before confirming the order, the Buyer has the opportunity to view and change the products that are the subject of the purchase as well as other information (such as delivery address, etc.)

The products are considered ordered at the moment when the Customer goes through the entire billing process – that is, when he confirms his order by selecting the option “I confirm the order”.

After confirming the order, the Buyer will receive an email confirmation of receipt of the order to his e-mail address. This confirmation is generated automatically and forwarded to the customer at the time of order confirmation.

If you do not receive an order confirmation email when confirming your order, be sure to check: a) that the message is in Promotions, Junk / Spam or some other mailbox in your email browser .; b) whether your mailbox is full, c) whether the products are still in your cart when you log in to the Web store again, in which case repeat the order procedure (Order confirmation).

If the Buyer has not received a confirmation of purchase within 73 hours of the order or could not access the service, he is obliged to contact the seller at the email address: anitaskela.art@gmail.com

Purchase is possible only in quantities that are available. In the event that the Seller is unable to deliver any of the ordered products, it undertakes to notify the Buyer in a timely manner for the purpose of arranging delivery of a replacement product or cancellation of the order if otherwise.

In addition to immediately available products, the subject of the order can also be works of art that will be made to order.

Payment for products and services

The payment currency in the Web store is the Croatian kuna.

The Buyer undertakes to pay the ordered products to the Seller in one of the following payment methods, which he chooses from the options offered in the process of completing the order:

Payment by internet banking

It means payment to a business account according to the payment information that the customer receives at his email address. If the payment for products / services is made by general payment slip, bank transfer or internet banking, the Buyer must fill in the following information on the payment slip:

IBAN: HR44 2402 0061 1007 2070 4
Payment model: HR 00
Referral to recipient number: order / purchase confirmation number
Recipient: Task Management d.o.o, Ivana Svrača 9, 10290 Zaprešić

Upon receipt and posting of the payment, the Seller will ship the ordered products in accordance with the delivery conditions that are an integral part of these General Terms and Conditions.

The invoice is delivered to the Customer together with the products via the selected delivery service.

Paying via PayPal service

After confirming the order, the customer will be redirected to the secure pages of the PayPal service where he can make a purchase by logging in to his PayPal account. The product is charged in EUR, and the amount of the order is converted according to the middle exchange rate of the CNB valid on the day of the order.

Delivery (product shipment and package collection)

The seller makes the delivery according to the zones. The delivery price also depends on the delivery zone.
Within the Republic of Croatia

ZONE 1: 40,00 kn (incl. VAT)

mainland part of the Republic of Croatia
islands connected by road

ZONE 2: 80,00 kn (incl. VAT)

Within the Republic of Croatia

ZONE 1: 40,00 kn (incl. VAT)

• Mainland of the Republic of Croatia

ZONE 2: 80,00 kn (incl. VAT)

• Islands not connected by road

EU countries

EU ZONE 1: 120,00 kn (incl. VAT)

• Slovenia

EU ZONE 2: 200,00 kn (incl. VAT)

• Austria
• Czech Republic
• Germany
• Hungary
• Slovakia

EU ZONE 3: 260,00 kn (incl. VAT)

• Belgium
• Denmark
• Estonia
• Ireland
• Italy
• Latvia
• Lithuania
• Luxembourg
• Netherlands
• Poland
• Portugal
• Spain
• Sweden

EU ZONE 4: 390,00 kn (incl. VAT)

• Bulgaria
• Finland
• Greece
• Romania

Upon receipt of payment (except for payment according to the offer), the ordered products will be shipped to the delivery service within 3 working hours (if they are immediately available for delivery (Pictures with frame), or by agreement with the customer depending on the time required for production and drying If the subject of the order is a product made to the exclusive order of the buyer, the delivery time may be longer, of which the Seller will notify the Buyer (customer).

The ordered products will be prepared for transport in such a way that they cannot be damaged by the usual handling during transport. The buyer is obliged to inspect the shipment before taking it over, and immediately report any visible damage and refuse to accept the damaged shipment.

Delivery of products is done through contracted carriers. During the ordering process, the customer can choose the carrier (delivery option) and the method of picking up the product. Each carrier operates according to its Terms of Delivery which are available in this Web store in the section “Terms of Delivery”.

If the Buyer does not take over the product or refuses to take over the product without a valid reason, the Seller has the right to claim compensation for transport, handling and other costs.

If the Buyer has received a product other than the ordered one, provided that he has not used it and that it is possible to return it for sale, the Buyer may request a replacement delivery at the expense of the Seller. If the replacement of the product was caused by the Seller’s error and if the Seller is not able to correct the error, the Buyer is entitled to a refund in the amount of the paid price of the product, delivery price and reimbursement of costs for product return.

If the products are immediately available, delivery will be made within 72 hours of receiving the order. The user chooses the method of delivery at the time of ordering the goods (electronically). If at the time of delivery of the goods is not available, the Seller will notify the buyer (in writing or by telephone) of the possible delivery time. The buyer can then accept a new delivery deadline or cancel the order. If the Buyer decides to cancel the order, the Seller will refund the money no later than 15 days after the delay. When taking over the goods, the buyer is obliged to check for any damage and immediately report it to the delivery person who delivered the goods, ie refuse to take over the shipment on which external damage is visible.

Price list of delivery service

The buyer is informed about the delivery price before confirming the order (when viewing the cart). The price of delivery in the indicated amount is paid by the Buyer to the Seller together with the ordered products. Delivery is free only if explicitly stated in the shopping cart overview – before order confirmation.

The price of delivery includes VAT.

Complaints and refunds

The buyer has the right to complain in cases such as:

The received product has a defect

To exercise the right to complain, the buyer should contact the Seller at the email address anitaskela.art@gmail.com. In its complaint, the Buyer should provide the following information: Name and surname of the Buyer, order number, invoice number, product name, description of the complaint, IBAN account number to which the Seller can refund.

Upon receipt of the complaint, the Seller will contact the Buyer back to agree on the delivery of the advertised product. If the cause of the complaint is the Seller’s failure, the Seller will compensate the Buyer in one of the following ways:

Replacement for a new product of the same name
Discount coupon in the amount of the complaint for future purchases on the Web store
Refund to IBAN customer account

The seller will resolve the complaint within a reasonable time (15 days from receipt of the product and accompanying documentation).

The right to complain does not diminish the Buyer’s right to unilaterally terminate the contract.

The right to unilaterally terminate the Agreement

The Buyer may unilaterally terminate the Contract within 14 (fourteen) days without giving a reason. The deadline for unilateral termination of the Contract is 14 (fourteen) days from the day when the Buyer or a third party designated by the Buyer, who is not the carrier, the goods that are the subject of the Contract are handed over, or in case of service,

The precondition for unilateral termination of the Contract is that the product has not been used and that it is returned to the Seller in the identical condition in which it was taken over by the Buyer, in the original packaging, with a declaration and the corresponding invoice and documentation.

The Buyer is not entitled to unilateral termination of the Agreement:

• if his service has been fully fulfilled, and the fulfillment has started with his explicit previous order and by his order (specification). This refers to the order of making a work of art according to the specification and desire of the customer.

In order for the user to be able to unilaterally terminate the Agreement, he must inform the Seller of his decision to unilaterally terminate the Agreement before the deadline by an unequivocal statement sent by mail to Task management doo, Ivana Svrača 9, 10290 Zaprešić or by e-mail at webshop.anitaskela.art @ gmail.com. The Buyer should state in the statement his name and surname, address, telephone number, fax number or e-mail address, and may also use the written form for unilateral termination of the Agreement.

If the User unilaterally terminates the Agreement, he will be refunded the money received from him for the ordered products, including delivery costs, without delay, and no later than 14 (fourteen) days from the date when the Seller receives the user’s decision to unilaterally terminate the Agreement. , unless the customer has chosen another type of delivery, which is not the cheapest standard delivery offered. The refund will be made in the same way as the user made the payment. In the event that the user agrees in another way to refund the amount paid, he does not bear any costs in relation to the refund. The Seller may refund the amount paid only after the goods have been returned to him or after proof has been provided that the goods have been sent back.

The User is obliged to deliver the goods or send them to the address Taskmanagement d.o.o, Ivana Svrača 9, 10290 Zaprešić without undue delay, and in any case no later than 14 (fourteen) days from the day when he sent the Seller his decision to unilaterally terminate the Contract. The direct costs of returning the goods must be borne by the Buyer. The buyer is responsible for any impairment of the goods resulting from the handling of the goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods. It is considered that the consumer has fulfilled his obligation to return the goods on time if he sends the goods before the deadline or hands them over to the Seller, or a person authorized by the Seller to receive the goods.

In order for the consumer to determine the nature, characteristics and functionality of the goods, he can handle the goods and inspect the goods only in the way that is usual when buying goods at the seller’s premises. The goods that the buyer intends to return within 14 days must not be used or take any other action that would reduce the value of the goods. In the event of impairment of the product resulting from the handling of the product, the seller will be charged from the amount of the purchase price received in the ratio of impairment of the goods at its own discretion, taking into account the objective criteria of each case.

When the Buyer is a legal entity, the section of these General Terms and Conditions entitled “Right to unilateral termination of the contract” does not apply to him. For legal entities, the Law on Obligations and the Law on Electronic Commerce apply.

For all questions related to the unilateral termination of the Agreement, the Buyer may contact the Seller by e-mail at anitaskela.art(at) gmail.com.

LIABILITY FOR MATERIAL DEFICIENCIES

The seller is liable for material defects of the things she had at the time of the transfer of risk to the buyer, whether or not these defects were known to him. The seller is also liable for those material defects that occur after the transfer of risk to the buyer if they are the result of a cause that existed before. It is understood that the defect that occurred within six months of the transfer of risk existed at the time of the transfer of risk (purchase), unless the seller proves otherwise or contrary to the nature of the thing or the nature of the defect.

In case of a visible defect of the product when taking over the shipment (eg damage to the packaging), the buyer is not obliged to take over the delivered product, may refuse to receive it, and does not bear the costs of delivery of such product. It is considered that the products duly received by the customer did not have a visible defect.

When are there material deficiencies?

if the thing does not have the necessary properties for its regular use or for trade,

if the thing does not have the necessary properties for the special use for which the buyer is procuring it, and which was known to the seller or must have been known to him,

if the thing does not have the properties and characteristics that are explicitly or tacitly agreed, ie prescribed,

where the seller has submitted an item which is not identical to the sample or model, unless the sample or model is shown for information only,

if the thing does not have properties that otherwise exist in other things of the same type and that the buyer could reasonably expect according to the nature of the thing, especially taking into account public statements of sellers, manufacturers and their representatives about the properties of things (advertisements, marking things, etc.),

if the item is improperly installed provided that the installation service is included in the performance of the sales contract,

if improper installation is due to deficiencies in the installation instructions.

The Buyer is obliged to inform the Seller about the existence of visible defects within 2 months from the day when he discovered the defect, and no later than within 2 years from the date of purchase. When upon receipt of the goods by the Buyer it turns out that the product has a defect that could not be detected by normal inspection of the product, the Buyer is obliged, under threat of loss of rights, to notify the Seller within 2 months from the date of the defect. The seller is not responsible for defects observed after 2 years from the receipt of the product. The rights of the Buyer who notified the Seller in a timely manner of the existence of a material defect of the product, expire after 2 years from the date of sending the notice to the Seller, unless the Seller was fraudulently prevented from exercising his rights.

remove the defect (repair the product) or

deliver another product without defect

lower the price of the defective product and compensate the customer for the difference in price

terminate the contract and reimburse the customer for the amount paid for the defective product.

The rights based on the material lack of things are regulated by the Law on Obligations. When the Buyer is a legal entity, the institute of material defects is regulated by the relevant provisions of the Civil Obligations Act. Products for which the manufacturer provides a warranty in accordance with the law and the warranty specified by the manufacturer have a warranty card. The right to use the guarantee is exercised upon presentation of an invoice and a guarantee certificate. The buyer is obliged to keep the warranty card and invoice. The invoice date is the start date of the guarantee activation. The product description is accompanied by information on the period for which the warranty for a particular product is provided. In the event of the issuance of a warranty card by which the manufacturer guarantees the correctness of the product within a certain period of time, the customer may, if the product is defective, request that the product be repaired within a reasonable time or handed over another such correct product. If the product is defective during the warranty period, it is delivered to the authorized service center specified in the warranty card. The right to use the guarantee is exercised only upon presentation of an invoice. The buyer is obliged to keep the warranty card and invoice. Product defects resulting from improper use and / or failure to comply with the instructions are not covered by the warranty. Service and sale of spare parts for the purchased product is provided through authorized service technicians listed in the warranty card.

NOTICE ON THE MANNER OF WRITTEN COMPLAINT OF THE CONSUMER

In accordance with Art. 10. of the Consumer Protection Act, the consumer may send a complaint to the Seller to the address Task Management d.o.o, Ivana Svrača 9, 10290 Zaprešić or by e-mail to the address anitaskela.art@gmail.com. The complaint must contain the name and surname of the consumer and the address to which the answer is submitted.

The Seller shall submit a response to the consumer’s complaint within 15 days from the date of receipt of the complaint. All possible disputes between the Buyer and the Seller will be resolved amicably, and if an agreement is not possible, the dispute will be resolved in court. Dispute resolution is possible before the Court of Honor of the Croatian Chamber of Commerce or other conciliation centers.

ODR Platform of the European Commission

Consumer disputes can also be resolved through the EU Complaints Platform available at URL: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN